To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@directedmediainc.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Shipping

To return your product, please inspect your product to make sure there are no damages or defects. All items must be unused and in their original condition with tags (if applicable). Place your item in the original packaging and box it was mailed in. Please make sure all contents are packaged with care.

Contact Directed Media Inc. at info@directedmediainc.com to inquire about submitting a return. Once we verify the purchase and determine if the product qualifies to be returned we will issue you a return mailing label to your email address.

All return labels will be addressed to: Directed Media Inc. 1150 North Grover Place East Wenatchee, WA 98802. If for some reason you do not receive a return label please contact us for further instructions.

Please print out and apply the return label to the front of the box you plan to return to our facility at the address listed above. If you have any problems don’t hesitate to contact us. Thank you!

Return Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying for both the original shipping costs unless your initial shipping was free. And, you will be responsible for paying shipping costs for returning your item. If you receive a refund for the item returned, the cost of return shipping will be deducted from your refund.

REFUNDS

Refunds - Out of Stock Items (if applicable)

On occasion online inventory might be inaccurate. If an item ends up being out of stock and cannot be fulfilled due to the item being discontinued or no longer being carried in our store, we will issue a full refund for the item ordered to your original method of payment. 

If you only ordered one item and it is out of stock for the above reasons mentioned, we will simply cancel your order. You will receive an automatic email notifying you of the canceled order.

Refunds - Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Clearance (Sale) Items (if applicable)

Only regular priced items may be refunded, unfortunately clearance (sale) items cannot be refunded.

Gift Items (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@directedmediainc.com.